CASE STUDY
Our GIS technician’s help cure headaches
DESCRIPTION
We find that many of our customers have purchased ARC GIS subscriptions. They use it in the office as an asset manager and in the field to assist them to locate lines when performing integrity work.
CHALLENGE
ARC GIS salesman sell these software packages to customers with little to no experience using it. Onboarding training sessions aren’t sufficient to teach an individual the requirements use the software in just 5 hours. People that typically pilot the software take up to a year with basic education at an accredited institution to learn this software.
METHOD
We understand our current customers have pain points with ARC GIS. To help cure your headaches with the software, we have offered to provide GIS support free of charge to the customers we offer gas leak detection services to.
RESULT
We are able to help our customers better understand the use of ARC GIS, as well help build confidence in our ability to utilize the software for our own purposes.